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Interviews

Hear it straight from the mouth of
marketers. Check out our engaging
Q&As with marketing experts.
Interested in getting interviewed
and sharing your insights?

Reach out to content@cmocouncil.org

Get to Know

Dr Kiran Veigas

Vice President, Happiest Minds Technologies

Customer experience and brand protection are integral to marketing strategy. More

Executive Perspective

Hussein M. Dajani

Group Chief Marketing & Customer Centricity Officer, Petromin Corporation

Vision 2030: The evolution of marketing, advertising, and customer experience in Saudi Arabia. More

Get to Know

Tatiana-Vivienne Jouanneau

Marketing Transformation Officer &
Global Head: Commercial Marketing, Logitech

Gaming is mainstream for many mass brands which entered electronic gaming and eSports. More

Executive Perspective

Pieter de Villiers

CEO and Co-Founder, Clickatell

Donovan Neale-May talked with Pieter de Villiers on chat commerce and the rise of the conversationa More

Executive Perspective

Aditi Uppal

Vice President, Digital Marketing and Demand Gen, Teradata

Marketing and security need to get ahead of risk by being proactive with new data sources. More

Get to Know

Johann Van Der Westhuizen

Co-Founder & CEO, uKnomi

The drive-thru channel at QSRs has been left behind in the race to digital transformation. More

Get to Know

Christine Heckart

Chairman CMO Council Advisory Board, Founder & CEO, Xapa World

Great CMOs mirror the CEO in their understanding of, and impact on, the success of the business.  More

Get to Know

David Gould

Chief Customer Officer, EncompaaS

To harness the power of GenAI, companies must manage and secure the content for those answers. More

Get to Know

Arash Behijo

Group Chief Marketing Officer, Goldiran

The significant market shifts facing marketers currently. More

Get to Know

John Rossiter

EVP: Distribution and Networks, Sony Pictures Entertainment, Latin America

There is a growing appetite for diverse and localized content. More

Executive Perspective

Judy Gounden

Global Communications Officer, CMO Council Advisory Board: Africa

Marketing must manage the rate at which AI change is happening within organizations. More

Get to Know

Celeste Thomas

Director - Head of Marketing OTC, Cipla South Africa

Authentic brands are built on a solid foundation of clear brand substance – rooted in purpose. More

Get to Know

Atri Chatterjee

CMO, DigiCert

The digital certificate infrastructure of public and private key cryptography is vulnerable. More

Executive Perspective

Clayton Rannard

Co-founder, Collabstr

The growing reliance of brands on influencers is evident in insights from the 2024 Influencer Report More

Get to Know

Su-Ann Badenhorst

Marketing Lead, Deloitte Africa

Technology, and more specifically Generative AI, has taught us that we can never get too comfortable More

Executive Perspective

Helena Mah

Fractional CMO, Drop of Milk

It's crucial for CMOs to understand the waves of change hitting us and how to harness them. More

Get to Know

Sharad Jain

Head eCommerce Product & Marketing - Appliances, Samsung India

The implementation of AI-enabled sharp targeting is expected to improve the efficacy of advertising More

Get to Know

Kimberly Warne

Senior Vice President & CMO, Wesco

Marketing success is about embracing disruption and helping your customers navigate to growth. More

Executive Perspective

Hussein Dajani

Partner and CMO, Deloitte Digital Middle East

Despite collective efforts to sculpt a more inclusive and equitable society, some sectors fall short More

Executive Perspective

Frank Carvalho

CMO, Foap

The creator economy has gained significant momentum in recent years, creating brand opportunities. More

Executive Perspective

Kim Skildum-Reid

Author and Expert, Power Sponsorship

What Every CMO Needs to Know About Sponsorship Marketing. An in-depth Q+A with one of the worlds lea More

Get to Know

Judy Gounden

CMO, Evago Group

Navigate your world so that sufficient probability for change is part of your decision making. More

Get to Know

Nik Keane

Head of Marketing, Stoli Group

Consumer confidence is fragile and there's a risk of joining the race to the bottom to prop up sales More

Executive Perspective

Kathryn Sakalis

Marketing Consultant, Thinkworx

There is a renewed focus on optimizing customer conversions, as budgets remain stretched. More

Get to Know

Anood Haddad

Head of Marketing & Research, MEA, JLL

Effective collaboration with different lines of business and management peers provides results. More

Get to Know

Devendra Shivhare

Director: Marketing Technology, Coca-Cola Company

Delivering innovative solutions that resonate with both clients and consumers. More

Executive Perspective

Vivek Kumar

Chief Marketing & Fundraising Director, World Wide Fund for Nature (Singapore)

Climate change is real. Now marketers need to make their green marketing real too. More

Get to Know

Matt Taylor

CMO: Enterprise Clients & Innovation, AON

The acceleration of technology, specifically AI and Generative AI, is a challenge for marketers. More

Get to Know

Grant Macpherson

CMO, KFC Africa

Stop planning for the worst-case scenario - now is the time to embrace risk and take big swings. More

Get to Know

Amy Martin Ziegenfuss

Chief Marketing Officer, Carnival Cruise Line

Connect authentically with your customers as a brand to take your relationship with them even deeper More

Get to Know

Andra Nel

Marketing Manager, Brand & Purpose, KFC South Africa

Sustainability impact can only be ensured when you have collective ownership from all stakeholders. More

Get to Know

Oghenerukevwe Toka

Marketing, Innovation & Category Leader, Nestlé Central & West Africa

The industry is grappling with maintaining affordability for consumers as tension increases between More

Get to Know

Beverley D'Cruz

General Manager, Pizza Hut Middle East & Pakistan

Prepare for a future where ESG will be our biggest relevance play - disruptive brands create change. More

Get to Know

George Paige

Global Head of Brand, Etihad Airways

The enhancements with AI in our creative functions will increase the pace our teams can operate at. More

Get to Know

Bronwyn Powell

CEO, Australian Marketing Institute

Nation branding provides outbound businesses with a strong foundation to leverage country-of-origin More

Get to Know

Dr Beate Stiehler-Mulder

W&R Seta Leadership Chair: Gauteng, University of Johannesburg, South Africa

Having a learning attitude is the new trend to cope with a world changing faster every year.  More

Get to Know

Priscila Pizano

Head of Marketing, General Mills, Brazil

Consumers are adding channels to purchasing habits, so brands must have omnichannel strategies. More

Executive Perspective

Vashti Brotherhood

President, Incenter Marketing

CEO strategies for marketing in an uncertain economy must include using marketing to build brand. More

Executive Perspective

Warren Brett

Cluster Executive, SEA Region, Smollan

Activations in Africa amplify brand opportunity based on target market and shopping behaviors. More

Interview

Elizabeth Lee Ming

Head of Marketing, Red & Yellow Creative School of Business

Creativity is the most important skill to have in marketing. It can guarantee job security. More

Executive Perspective

Cynthia Sener

Chatmeter President, Go-to-Market

How tech helps CMOs turn online chatter into local brand intel – if CMOs are willing to listen. More

Get to Know

Mosala Phillips

CMO, Old Mutual

How packaged goods marketing disciplines use data to enrich customer connections. More

Get to Know

Julie Yufe

Head of Europe Growth Markets, Anheuser-Busch InBev

Learn lessons on entering, connecting, and triggering demand and consumption in emerging markets. More

Get to Know

Josephine Chew

CMO, SF Fire Credit Union

Humanization is the key to great customer experience. Customers are more than just a number. More

Get to Know

Munyaradzi Nyikavaranda

Group Executive Head, MultiChoice

More and more customers are expecting a unified, personalized customer experience across channels. More

Get to Know

Ricardo Oberlander

Europe Advisory Board Chair, CMO Council

Get to know the new chair of the European Advisory Board with years of experience, skills, and a str More

Get to Know

Kirsten Allegri Williams

CMO, Optimizely

Get to know this experienced and future-focused marketing leader, and her two cents on how customers More

Get to Know

Foo Siew Ting

Chief Marketing Officer, HP Asia

Get to know the marketing reinventor with two decades of diverse international marketing experience. More

Interview

Claus Kristensen

VP, APAC Marketing & Ecommerce, LEGO Group

Meet the experienced marketing leader from LEGO to learn about his strategies to identify and harves More

Interview

Francesco Federico

Global Marketing Executive Director, JLL

See how this expert leader rose from entrepreneur to becoming a key player at several of the world More

Get to Know

Elliot Wilson

CGO/CMO, CEO of Hanss Business Development Inc.

Meet the forward-thinking leader and his strategy to maximize customer value creation & campaign eff More

Interview

Gavin Cowley

Former Marketing Director, Adidas

Get to know this experienced leader and his secrets to better collaboration and go-to-market enablin More

Get to Know

Kath Sharfman

CMO and Chief Platform Officer, Sun Exchange

South African platform-as-a-service innovator invites individual investors to warm up funding for so More

Get to Know

Anil Malhotra

CMO, Bango

Meet the innovative Marketing leader's take on shifts impacting customer and competitive dynamics in More

Interview

Russ Somers

CMO, Lytho

Meet the creative leader and his take on the vector of marketing in the future and how he leverages More

Get to Know

Natasha Maharaj

Director of Marketing, Distell Southern Africa BU

Meet the forward-thinking marketing leader for Distell ZA, and how she manages to keep an authentic More

Interview

Bahriye Goren

Professor, NYU, School of Professional Studies

Meet the inspiring leader and teacher, and her journey from corporate executive to preparing the fut More

Executive Perspective

Gonzalo Garcia Villanueva

CMO, GFK

Marketers are becoming masters of the information that drives brand direction, yet less than one in More

Get to Know

Hussein Dajani

Partner, Deloitte Digital

Get to know the award-winning and growth-driven leader Hussein Dajani, and his rise to become one of More

Interview

Simon Anholt

Author, The Good Country Index

Exploring the way national imagery, social responsibility and country of origin labeling is shaping More

Get to Know

Mike Schaffer

CEO, Echo-Factory

Check out this interview with Michael Schaffer, where he talks about the marketing techniques that s More

Interview

Nav Thethi

Senior Manager for Web and Digital Experience, Hitachi Vantara

Meet Nav Thethi, his diversified portfolio of experience, and his take on why companies need flexibl More

Get to Know

Nicolas Marchon

Director of Marketing, Thermo Fisher Scientific

How has digitalization shifted marketing focus in today's atmosphere? What are some key leadership s More

Get to Know

Aziz Amine

Group VP of Marketing & Country Head of Fintech Services, Virgin Mobile KSA

Meet the passionate change agent-focused leader with worldwide experience and his insight on advance More

Get to Know

Annie Headley

VP of Corporate Marketing, Nutanix

Meet the battle-ready VP of Nutanix and her rise up to becoming a strong, charismatic, and results-d More

Get to Know

Peter Weingard

Global Head of Brand at Wipro,

Award-winning CMO Peter Weingard shares his philosophy on digital content and how trust and marketin More

Get to Know

Steve Brauntuch

CMO, Misfits Gaming Group

Meet the charismatic leader behind the marketing for Misfits Gaming Group, a fast-growing, multi-pla More

Interview

Ronald Prasad

Chief Commercial Officer, Vodafone Fiji

Get to know this relationship-oriented leader and read his predictions on the future of marketing. More

Interview

Tom Hutchison

CMO, The Alkaline Water Company

Learn how this CMO "goes deep" as a marketing specialist in a sea of generalists.  More

Interview

Julie Roehm

Chief Marketing and Experience Officer, Party City

"Parties" and "pandemic" aren't synonymous, but Julie Roehm made it work with her quick thinking, an More

Interview

Steve Heeley

CEO, Pokeworks

Will service industry workers be replaced with robots in the near future? Find out what Pokeworks CE More

Interview

Lauren Weinberg

Chief Marketing and Communications Officer, Square

Meet the experienced CMO/CCO of Square who has a passion for the nuances of building a powerhouse of More

Interview

Luca DeStefanis

Head of Marketing, Kyndryl, APAC

Meet the head of marketing at Kyndryl, APAC, and hear about his story, his daily rituals and persona More

Interview

Jessica Klodnicki

CMO, Skullcandy

Learn how Skullcandy created a culture of care, even when their employees were stuck at home. More

Executive Perspective

Brooke Forbes and David Dintenfass

CIO and CMO, Fidelity

Check out this interview from our latest report with two cutting-edge MarTech leaders from Fidelity. More

Interview

Ronald Prasad

Chief Commercial Officer, Vodafone Fiji Limited

Join us in our conversation with an exceptional marketer with over 26 years of experience to draw fr More

Interview

Kaushal Doshi

Chief Customer Experience Officer, Al Fardan Exchange

Get to know the tenacious leader creating frictionless currency exchange experiences for customers a More

Interview

Edith Wong

CMO, Invest Hong Kong

Meet the knowledgeable, passionate and digitally-savvy CMO of one of Hong Kong's leading foreign inv More

Interview

Monica Sullivan

CMO, Demand Science

What role does intent play in a customer's decision to buy? Learn how Demand Science CMO, Monica Sul More

Executive Perspective

Genefa Murphy

CMO of Five9,

This interview, an excerpt from the CMO Council report "Rising Above the Fray" dives into Murphy's u More

Interview

Bob Park

Chief Brand Officer, GE, Café, Monogram and Haier Appliances

Learn how to blend science and art to create impactful marketing messaging with these wise words fro More

Executive Perspective

Ken Krasnow

Vice President Omni-Channel Marketing, Henkel

Ken’s mission is to use storytelling and the unique capabilities of digital, data and technology t More

Get to Know

Genefa Murphy

CMO, Five9

With over 15 years of global experience in the field of technology from consulting, to product manag More

Interview

Hussam Baday

Marketing Director, Airtel Zambia

Baday shares why failure can be a good thing and how he uses past mistakes to create a better future More

Interview

Jakob Vendle

Author, MS Diaries

For someone who lived through 20 cases of pneumonia, three years with a respirator, a year without e More

Deep Dive

Scott Tilton

CEO, Hookit

With in-person events out the window in 2020, how has sports marketing adapted? More

Interview

Peter Weedfald

SVP Marketing and Sales, SHARP

Meet the leader who oversees the sales and marketing for SHARP Electronics' home and commercial appl More

Interview

Saul Betmead de Chasteigner

CMO, United Nations WFP

Meet the humble visionary who heads up marketing for one of the most influential organizations in th More

Interview

Niamh Byrne

Advisory Board, Unifimoney

This International Women's Day, we're chatting with marketing master, Niamh Byrne, a seasoned market More

Interview

Ash Parikh

Senior Vice President and Head of Marketing, Informatica

"LTV is a partnership, not a transaction" More

Interview

Jennifer Foreman

SVP and Head of Global Growth Marketing, Trax

Visual merchandising intelligence is changing the game when it comes to helping retailers and custom More

Interview

Phani Nagarjuna

Founder & CEO, Nuevora

Serial high tech entrepreneur and President of the Harvard Business School of Northern California Ph More

Executive Perspective

Jake Beniflah

Executive Director, Center for Multicultural Science

How can companies make "the big shift" in the age of multicultural consumerism? More

Deep Dive

Brad Rosenfeld

Chief Marketing Officer, Biz2Credit

Learn about how this FinTech company is disrupting the financial services market and addressing chal More

Get to Know

Paul Suchman

Chief Marketing Officer, Entercom Communications

Learn more about the sound of marketing and why it's on the cusp of a major breakthrough within the More

Executive Perspective

Shehzad Bhanji

Head of Global Client Services, QNB Group

After 20 years as a global marketing executive, Bhanji is an expert on cross-functional growth with More

Get to Know

Allison Johnson

Former CMO of Paypal,

Get to know this veteran Silicon marketing executive, share her philosophy on what makes marketing s More

Get to Know

Evan Kent

Vice President, Integrated Marketing, Schneider Electric

Schneider Electric's U.S. arm took a page out of the mission-impossible playbook and created a More

Executive Perspective

Samantha Fay

SVP Global Brand Strategy, Guinness World Records

Samantha Fay shares what it means to be memorable in today's fast-paced marketing world and how even More

Deep Dive

Craig Stacey

Marketing Thought Leader, CMO Council

Craig Stacey explains his wish for marketers to rediscover the creative process and break away from More

Get to Know

Michael Therrien

Head of Content and Digital Marketing, IBM

Michael Therrien discusses how IBM goes about getting high-quality leads and the importance of choos More

Executive Perspective

Tiffany Grinstead

Vice President of Marketing- Individual Products and Solutions, Nationwide Financial

Tiffany Grinstead provided us her perspective on the importance of an authentic brand to build loyal More

Interview

Justin Manfredi

Senior Vice President of Marketing, AMC Networks

Justin Manfredi shares his insight about how AMC Networks builds authentic brand loyalty with their More

Interview

Mark Simoncelli

Senior Vice President, Americas Consulting, Frost & Sullivan

Mark Simoncelli shares his perspectives on growth and the opportunities organizations must seize in More

Interview

Steve Stine

Chief Data Officer, AT&T Communications

Steve Stine says his role is to ensure that the data supply chain is easily accessible and usable fo More

Interview

Ryan Coldwell

Senior Director of eCommerce, Cabela’s

Cabela’s is a retailer of hunting and fishing products, outdoor gear, camping equipment and other More

Interview

John Weinstock

Former Senior Vice President of Marketing–North America , Electrolux

Electrolux is a leading global appliance company, consistently ranking among the world’s largest a More

Interview

Indar Chanicka

Vice President of eCommerce, Digital Marketing and CRM, The Body Shop

The Body Shop is the original natural and ethical beauty brand, selling products for skin care, bath More

Interview

Gary Allen

Vice President Supply Chain Excellence, Ryder Supply Chain Solutions

Ryder is a FORTUNE 500® commercial fleet management, dedicated transportation and supply chain solu More

Interview

Christian Nelissen

SVP Enterprise Data & Analytics, TD Bank Group

Toronto-Dominion Bank (TD) and its subsidiaries are collectively known as TD Bank Group. TD is the s More

Interview

Charlie Cole

Chief eCommerce Officer, Samsonite

Chief eCommerce Officer Charlie Cole is responsible for managing the vast network of Samsonite’s r More

Interview

Betsey Chung

Senior Vice President & CMO, Canadian Banking , TD Bank Group

TD Bank Group (TD) is the sixth largest bank in North America by branches, serving approximately 25 More

Interview

Angela Hsu

Senior Vice President, Marketing and eCommerce, Lamps Plus

Founded in 1976, Lamps Plus is the nation's largest specialty lighting retailer. The Los Angeles-bas More

Interview

Jason Trusley

Vice President of Supply Chain and Operations, Nordstrom

Nordstrom is a leading fashion retailer, offering clothing, shoes and accessories for men, women and More

Interview

Rick Bingle

Senior Vice President of Supply Chain, REI

Recreational Equipment Incorporated, known as REI, is a national outdoor retailer. Founded in 1938 b More

Interview

Mo Katibeh

Chief Marketing Officer , AT&T Business

AT&T is leading the world in communications and technology, redefining how you engage with entertain More

Interview

Madeline Delianides

Former Head of Marketing Operations and Creative Production, The New York Times

Seasoned marketing technology leader Madeline Delianides shares where and how organizations must ali More

Interview

Anita Brearton

Founder, CabinetM

Anita Brearton, Founder of CabinetM, shares how new technological advancements will play a critical More

Interview

Joshua Francia

Vice President of Marketing, LendingTree

Founded in 1996, LendingTree offers a fast, online way to comparison shop for loans by providing a m More

Interview

Shoumyan Biswas

Vice President of Marketing , Flipkart

Flipkart is India’s largest eCommerce marketplace, with a registered customer base of more than 10 More

Interview

Monica Deretich

Vice Presidet of Marketing and CRM , TechStyle Fashion Group (JustFab)

Since its founding in 2010, TechStyle has become one of the fastest-growing eCommerce companies in h More

Interview

Ravi Ravishankar

Vice President of Marketing- APAC, Equinix

Equinix operates a global interconnection platform to connect businesses to their customers, employe More

Interview

Susan Beermann

Chief Marketing Officer, Ellie Mae

Ellie Mae is a leading cloud-based platform for the mortgage finance industry, offering technology s More

Interview

Julie Satalowich

Vice President of Corporate Marketing , Century Communities

Century Communities is a US homebuilder of single and multi-family residences in Colorado, Washingto More

Interview

Dr. Matthew Moorcroft

Vice President, Global Marketing and Intelligence , Cambrex

Cambrex is a life sciences company with more than 35 years of active pharmaceutical ingredient API d More

Interview

Simon Sproule

Chief Marketing Officer , Aston Martin

CMO of Aston Martin’s luxury sports cars, Simon Sproule, says that the company has had a turbulent More

Interview

Mohamed Ladha

US and Global Head of Marketing , ARIAD Pharmaceuticals

ARIAD Pharmaceuticals Inc. is focused on the discovery, development and commercialization of precisi More

Interview

Kelly Starman

Vice President of Marketing , Athenahealth

Athenahealth is a provider of network-enabled services and mobile applications for medical groups an More

Interview

Wendy Wahl

Head of Enterprise Marketing, Aetna

Aetna is a diversified benefits company whose mission is to make health care easy, affordable, and p More

Interview

Steven Schiller

President, International Business , The Hershey Company

The Hershey Company is a global confectionery leader known for its chocolate, sweets and other snack More

Interview

Samantha Goldman

Head of Enterprise Marketing , Lyft

Lyft is the fastest growing rideshare company in the U.S. and is available to 95 percent of the US p More

Interview

Jane Lockwood

Vice President of Global eCommerce and Digital Marketing, Brooks Running

Brooks Running makes men’s and women’s high-performance running shoes, apparel and accessories. More

Interview

Sonesh Shah

Vice President of Brand Marketing and Digital , Robert Bosch Tool Corporation

The Robert Bosch Tool Corporation in North America is a leader in the design, manufacture and sale o More

Interview

David Roman

Chief Marketing Officer, Lenovo

With more than 50,000 employees and $43 billion in global sales across 160 countries, Lenovo is a gl More

Interview

Allison Giorgio

Vice President of Marketing , PUMA North America

Allison Giorgio, Vice President of Brand Marketing for PUMA North America, seeks to take digital inn More

Interview

Brett Townsend

Head of North America Insights , Electrolux

Electrolux is a global leader in the appliance industry, selling more than 60 million household and More

Interview

Olga Pancenko

Chief Operating Officer and Vice President of Marketing, Perrin Paris

Olga Pancenko, Chief Operating Officer and Vice President of Marketing, oversees wholesale, eCommerc More

Interview

Gregory Butz

Vice President of Marketing Communications , Serta Simmons Bedding

Serta Simmons is the No. 1 mattress manufacturer in the U.S. and a leading brand around the globe.  More

Interview

Peter Brinkman

Senior General Manager of Corporate Marketing, Casio America

Casio America, Inc., is the U.S. subsidiary of Casio Computer Co., Ltd., Tokyo, Japan, one of the wo More

Interview

Willian Marize

Marketing Director, Valeant Pharmaceuticals

For Valeant Pharmaceuticals, video is becoming a bigger part of the company’s strategy to market t More

Interview

Tanya Cavanaugh

Director of Brand Marketing , BJ's Wholesale Club

Director of Brand Marketing for BJ's Wholesale Club, Tanya Cavanaugh, explains that the company driv More

Interview

Lisa Majdi

Senior Director of Marketing, Cox Business

For Cox Business, video provides an opportunity to interact with customers in a more entertaining a More

Interview

Fadi Karam

Vice President of Marketing and Business Development , Nestle Waters - North America

Karam explains that Nestle Waters is working to remain at the leading edge of consumer engagement by More

Interview

Jerome Hiquet

Chief Marketing Officer , Tough Mudder

Jerome Hiquet, the CMO of Tough Mudder, explains that from the very beginning, video has been an int More

Interview

Amy Pascal

Vice President, Head of US Marketing, LEGO

Pascal notes that in the earlier days of the web, eCommerce sites existed, but they were not on the More

Interview

Ahmet Abaci

Vice President, Spalding Product Marketing & Brand Strategy, Fruit of the Loom

“When it comes to these global eCommerce marketplaces, I see them bringing convenience and choice More

Interview

Simon Sproule

Vice President and Chief Marketing Officer, Aston Martin

Due to the nature of the luxury car business, Aston Martin is strongly focused on personal engagemen More

Interview

Drossos Drossos

Head of Brand Experience and Licensing Manager, Coca-Cola

For an aspirational brand like Coca-Cola, customer experience is of the utmost importance. As Head o More

Interview

Manos Spanos

Vice President of Brand Marketing Flavor Brands, PepsiCo

For PepsiCo, the consumer engagement journey is multifaceted, with consumer touchpoints positioned a More

Interview

Caroline Losson

Vice President of Marketing, Keurig Canada

Keurig boasts a one-of-a-kind business model in which brewers are sold in order to continue selling More

Interview

Bill Beck

General Manager, Kitchen, Whirlpool

Whirlpool—the world’s leading home appliance manufacturer—is introducing a new line of connect More

Interview

Jeff Gooding

Senior Director of Marketing and Advertising, Ace Hardware

Ace Hardware—the largest hardware retail cooperative in the world—prides itself on high-quality More

Interview

Charlie Cole

Chief Digital Officer, TUMI

The TUMI brand prides itself on a strong commitment to social awareness and giving back to the commu More

Interview

Lisa Manganello

Managing Director and Head of Integrated Brand Marketing, Morgan Stanley

Morgan Stanley is a leading global financial services firm, providing investment banking, securities More

Interview

Christopher Curtin

Chief Brand and Innovation Marketing Officer, Visa Inc.

As a leading global financial services brand, Visa is in a unique position because of its distinct o More

Interview

Peter Francis

Vice President of Digital Growth & Acquisition, T-Mobile USA

T-Mobile is leading the charge when it comes to delighting customers and creating experiences that a More

Interview

Peter McGinness

Chief Marketing and Brand Officer, Chobani

McGuinness stresses the need for global brands to think local, act local and communicate locally to More

Interview

Jennifer McCarthy

Former Vice President of Global Brand Design, Marketing & Operations, Starwood Hotels & Resorts Worldwide, Inc.

It is important, in McCarthy’s experience, for global brands to adapt, modify and localize their b More

Interview

Ram Krishnan

Chief Customer Officer, PepsiCo Inc.

Global brands in the food and beverage industry reach local and global markets, and the taste profil More

Interview

Lee Humphreys

CEO of Creative Production Services, HH Global

Creative execution expert Lee Humphreys shares his thoughts on the importance of tailoring, adapting More

Interview

Chris Shaffer

Executive Director of Digital Media and Marketing, Cox Communications

Cox Communications has taken a number of steps to be able to communicate and respond to customers in More

Interview

Bryan VanDyke

Head of Digital Strategy, Morgan Stanley

When it comes to using data to create better customer engagements, Morgan Stanley aims to deliver th More

Interview

Roger Ares

Senior Vice President of Marketing Analytics and Consumer Insights, SunTrust Banks

SunTrust Banks Inc. maintains a very client-centric approach when interacting with its customers and More

Interview

Marcos Arias

Director of Call Centers and Customer Experience, AT&T

For AT&T, every interaction is viewed as a chance to make a difference in the lives of its customers More

Interview

Chris Hummel

Senior Vice President and Chief Marketing Officer, United Rentals

Hummel explains that as the CMO, he must always be looking around the corner to see what’s ahead. More

Interview

Maggie Chan Jones

Chief Marketing Officer, SAP

“Customer centricity has always been the anchor for marketing,” Jones says. “Nowadays, with al More

Interview

Milton Longobardi

Director, São Paulo Tourism

While health, safety and security issues have a strong influence on the choice of travel des More

Interview

Uri Steinberg

Israel Tourism Commissioner to North America, Government of Israel

When it comes to destination selection, Israel’s ability to stay on top of security concer More

Interview

Steven Bushong

Senior Vice President of Marketing Operations, Disney ABC Television Group

Disney ABC Television Group (DABC) broadcasts television shows to tens of millions of people every d More

Interview

Karly Wang

Senior Vice President of SMB Database Marketing, Wells Fargo

Wells Fargo is a leader in international banking, investment, mortgage, insurance, and consumer and More

Interview

Veetika Deoras

Head of Brand Marketing and Corporate Communications, Tata Capital Limited–Mumbai, India

Less than 5 years old and operating across more than 20 lines of business in retail and corporate, T More

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Carolyn McCarty

Vice President of Marketing–Commercial and Small Business Banking, Capital One

Capital One takes great pride in its knowledge and understanding of customers and has developed diff More

Interview

Britta Meyer

Chief Marketing Officer, WageWorks

WageWorks, a leader in providing consumer-directed benefits, has been making significant efforts to More

Interview

Vimal Solanki

Senior Vice President, Corporate Strategy and Intel Office, McAfee

As a large corporation with channel partners in both the consumer and business segments, McAfee face More

Interview

Justin Turner

Head of Global Channel Marketing, Motorola Solutions

Motorola Solutions works with its channel marketing partners to provide them with tools to different More

Interview

Lucas Herscovici

Global Director of Strategic Innovation and Marketing, Anheuser-Busch

Anheuser-Busch does not differentiate their digital strategy from their mobile strategy; rather, the More

Interview

Brad Taylor

Vice President of Customer Marketing, The Coca-Cola Company

The Coca-Cola Company’s overall digital marketing strategy is to engage with consumers wherever th More

Interview

Stuart Foster

Vice President of Marketing, HIlton Worldwide

A number of different teams drive customer initiatives across the Hilton brand. Stuart Foster, the c More

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Victoria Lozano

Vice President of Marketing, Crayola

Client-agency relationships are constantly evolving as consumer communication needs and methods chan More

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Larry Martin

Vice President of Marketing, Ocean Spray International

Ocean Spray’s Vice President of Marketing, Larry Martin, feels very strongly about the need for th More

Interview

Murray Goldstein

Executive Director, SMB Segment Marketing, Cox Business

The small to medium-size business segment is critical to Cox Business, the business services unit fo More

Interview

Louise Eyres

Group General Manager, Marketing , ANZ Banking Group–Australia

Staying on top of changing customer demands across the Asia-Pacific region is key to remaining ahead More

Interview

Michiko Araki

Vice President of Marketing Operations, Sony Electronics

The field of consumer electronics is extremely competitive, and companies in this field must put for More

Interview

Kelly Doss

Vice President of North America Marketing, Beam Suntory

Beam Suntory specializes in premium spirits such as whiskey, bourbon, cognac, vodka and a variety of More

Interview

Martin Herbst

General Manager, eBay Classifieds U.S. and eBay Asia Pacific Local Classifieds , eBay

Martin Herbst oversees much of eBay’s classifieds business. In that role, he has led the business More

Interview

Lisa Demoney

Director of Online Marketing, Western Region, Kimpton Hotels

Lisa Demoney oversees online marketing for Kimpton’s western region, which is comprised of 24 hote More

Interview

Steven Schiller

Senior Vice President, Sweets and Refreshment SBU, The Hershey Company

The Hershey Company is world-renowned for its food and beverage products, especially as it pertains More

Interview

Laurie Borgen

Director of Global Digital Marketing, Thermo Fisher Scientific

When it came to outlining the digital marketing strategy for Thermo Fisher Scientific, Director of G More

Interview

Mark Phibbs

Senior Director of APAC Marketing, Adobe

Adobe is a world leader and best-practice innovator in the realm of digital marketing. As a digital More

Interview

Gina Testa

Vice President, Graphic Communications, Xerox Corporation

As a B2B company that educates other companies about the implementation of cross-media digital campa More

Interview

Rob Milne

Director of Marketing Operations, Mazda–North America

Mazda manufactures and markets a range of car and truck brands, including performance vehicles, for More

Interview

Erich Marx

Director of Interactive and Social Media, Nissan USA

In 2011, Nissan USA’s Director of Interactive and Social Media, Erich Marx, was asked to put Nissa More

Interview

Lauren Chewning

Vice President of Consumer Insights, Marriott International

Marriott International is a leading hospitality and hotel company with more than 3,900 managed and f More

Interview

Sandeep Suvarna

Head of Consumer Marketing–Asia-Pacific and Japan, LinkedIn

LinkedIn connects more than 300 million professionals worldwide, making it the largest professional More

Interview

Margot Torres

Senior Vice President of Marketing, McDonald’s–Philippines

McDonald’s serves approximately 69 million customers daily in more than 36,000 restaurants worldwi More

Interview

Robert Pettiford

Executive Director of Product Development and Management, Cox Communications

In an industry that constantly battles negative customer perceptions, Cox Communications understands More

Interview

Alfie Ang

Head of Digital Analytics–Asia-Pacific, Johnson & Johnson

With a number of brands in its portfolio, Johnson & Johnson markets its various products differently More

Interview

Matt Perl

Chief Marketing Officer, Silver Rock Funding

At Silver Rock Funding, CMO Matt Perl heads a marketing team comprised of internal and external infl More

Interview

Tim Collins

Senior Vice President of Experiential Marketing, Wells Fargo

While Wells Fargo doesn’t participate in trade shows, events have a big place in the company’s m More

Interview

Kurt Frenier

Senior Marketing Director, PepsiCo–Middle East and Africa

While PepsiCo participates in a variety of events including regional corporate events, trade shows a More

Interview

Marcelo Prado

Chief Marketing Officer, GE Measurement and Control

At GE Measurement and Control, marketing plays an important role in providing customer intelligence More

Interview

Brian Burch

Vice President of Global Marketing–Consumer and Small Business, Symantec

Symantec’s efforts have historically been product driven rather than marketing driven, but the com More

Interview

Mark Ehrnstein

Global Vice President of Team Member Services, Whole Foods Market

Whole Foods Market is built upon eight core values that have created a rich corporate culture that i More

Interview

Brad Davis

Chief Marketing Officer and Executive Vice President, Opus Bank

Value creation plays a large role internally for Opus Bank, a commercial bank which was founded in 2 More

Interview

Mary Bermel

Vice President of Global Integrated Marketing, CA Technologies

As an IT management software and solutions provider, CA Technologies is focused on providing content More

Interview

Gayle Bock

Director of Loyalty Marketing, T-Mobile

T-Mobile is embracing the “mobile” part of its company name by steering toward a mobile-focused More

Interview

Gina Collins

Chief Marketing Officer, Build-A-Bear

Build-A-Bear takes consumer engagement to a new level with its unique mix of entertainment-based mar More

Interview

Debra Lechner

Associate Vice President of the Customer Insight Service Group, Farmers Group, Inc.

Farmers Group has 15,000 exclusive insurance agents across the country with whom it partners to mana More

Interview

Sujit Ganguli

Head of Marketing, ICICI Bank

ICICI Bank is the largest private-sector bank in India. They are among the most popular websites in More

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